Delivery Terms & Conditions and Refunds
***Please note Royal Mail and Courier Companies are under extreme pressure at present due to the high level of shipping above and beyond the usual levels. They are facing staff absences due to COVID and therefore there may be additional delays in your order reaching you which are outwith our control.***
Are Items in Stock?
Shipping of Firearms
Shipping of Ammunition
Special Order Items
NOTES ON PARTICULAR BRANDS
We hold a large selection of products from the following brands, out of stock items are deliver as soon as available depending on suppliers stock holding and delivery times. Approximate Delivery Times:
AHG Anschutz 10-14 days POST BREXIT - 6-12 weeks
Anschutz (Rifles) 8-24 Weeks POST BREXIT - if not in stock with the UK at the importer then in excess of 24 weeks
Cadex 20 Weeks+
CMMG Production running at 40 weeks delay
Kurt Thune 2-4 Weeks (Made to Measure 8 - 14 Weeks) POST BREXIT - 6-8 weeks after production
Rika Eigenbrod 5-8 Weeks POST BREXIT - 6-12 weeks
SUIS Ascor Targets 6-12 Weeks
Walther 12-20 Weeks (Rifles up 30 Weeks).
Please note we cannot source spares for the discontinued Walther HK MP5 rifles.
These times are a guide only, subject to availability with our European Suppliers, any UK distributors, and where applicable US Export Licences. NOW EXPORT LICENCES IN EACH EUROPEAN COUNTRY WE ARE SHIPPING FROM, AND ANY SHIPPING AND CUSTOMS DELAYS.
MATCH TARGET RIFLES / AIR RIFLES / AIR PISTOLS
The delay between ordering and delivery can be between 6 weeks and 4 months in general. All orders are sent to our suppliers and are then allocated against production in a strict date order and join their waiting list. We have no control over this waiting list which is fully controlled in Germany and allows for fair allocation and delivery not just in Europe but in Europe and the Rest of the World. Once the products are dispatched to us they are allocated firmly in date order.
SHIPMENTS FROM USA AND CANADA
EMRR also imports and has UK distribution for a number of companies in the United States and Canada. We aim to ship several times a year for each brand however US domestic issues can affect supply. Generally the US domestic market is given priority over shipments to outside the US which can cause frustrating delays for us and for the customer. There can be delays in the shipping process through customs at both ends. We will do our best to give an estimate of when our next shipment is due. It should also be noted that any firearms require proofing through the UK Proof House which can take several weeks depending on the current workload of the Proof Houses. We try our best to get the items to you as quick as we can and thoroughly appreciate our customers patience in any delays encountered.
GREY IMPORTS FROM THE EU
EMRR do not support 'Grey Imports' from the EU. All Rifles and Pistols are tracked by serial number through the supply chain. Grey imports (not through the official UK supply chain) will find that they have no warranty or support from the UK distributors and would need any issues dealt with through your European supplier. Due to Brexit you will be required to have an export and import licence to get your firearms out into Europe and then back into the UK.
Please see our Terms and Conditions for our Refund Policy https://www.emrr.org.uk/terms.html
All goods must be returned within 30 days. Return Postage or Shipping is at Customers Expense.
Out of Office note
Please note we are not Amazon, we are a family run business.
We will ship as fast as we can but we are not able to offer same day delivery (it has been asked for..).
If we are marked as closed or out of the office we truly are not answering emails or the phone. We clearly display these dates for the year ahead on the website, on the top webpage banners at the time of any closures, and on our email out of office notifications.
Orders, and enquiries, will be dealt with on our return into the office. We thank you for your patience.
SERVICE UPDATE - COVID
SERVICE UPDATE - COVID