Delivery Terms & Conditions and Refunds
***Please note Royal Mail and Courier Companies are under extreme pressure at present due to the high level of shipping above and beyond the usual levels. They are facing staff absences due to COVID and therefore there may be additional delays in your order reaching you which are outwith our control.***
Are Items in Stock?
Shipping of Firearms
Shipping of Ammunition
Special Order Items
NOTES ON PARTICULAR BRANDS
We hold a large selection of products from the following brands, out of stock items are deliver as soon as available depending on suppliers stock holding and delivery times. Approximate Delivery Times:
AHG Anschutz 10-14 days
Anschutz (Rifles) 8-24 Weeks
CADEX 16-20 Weeks
CMMG 16 Weeks subject to export restrictions
Kurt Thune 2-4 Weeks (Made to Measure 8 - 14 Weeks)
Rika Eigenbrod 5-8 Weeks
SUIS Ascor Targets 6-8 Weeks
Walther 2-20 Weeks (Rifles up to 20 Weeks). Please note we cannot source spares for the discontinued Walther HK MP5 rifles, we have tried but they are very difficult to obtain.
These times are a guide only, subject to availability with our European Suppliers, any UK distributors, and where applicable US Export Licences.
MATCH TARGET RIFLES / AIR RIFLES / AIR PISTOLS
The delay between ordering and delivery can be between 6 weeks and 4 months in general. All orders are sent to our suppliers and are then allocated against production in a strict date order and join their waiting list. We have no control over this waiting list which is fully controlled in Germany and allows for fair allocation and delivery not just in Europe but in Europe and the Rest of the World. Once the products are dispatched to us they are allocated firmly in date order.
SHIPMENTS FROM USA AND CANADA
EMRR also imports and has UK distribution for a number of companies in the United States and Canada. We aim to ship several times a year for each brand however US domestic issues can affect supply. Generally the US domestic market is given priority over shipments to outside the US which can cause frustrating delays for us and for the customer. There can be delays in the shipping process through customs at both ends. We will do our best to give an estimate of when our next shipment is due. It should also be noted that any firearms require proofing through the UK Proof House which can take several weeks depending on the current workload of the Proof Houses. We try our best to get the items to you as quick as we can and thoroughly appreciate our customers patience in any delays encountered.
GREY IMPORTS FROM THE EU
EMRR do not support 'Grey Imports' from the EU. All Rifles and Pistols are tracked by serial number through the supply chain. Grey imports (not through the official UK supply chain) will find that they have no warranty or support from the UK distributors and would need any issues dealt with through your European supplier.
Please see our Terms and Conditions for our Refund Policy https://www.emrr.org.uk/terms.html
All goods must be returned within 30 days. Return Postage or Shipping is at Customers Expense.
Out of Office note
Please note we are not Amazon, we are a family run business.
We will ship as fast as we can but we are not able to offer same day delivery (it has been asked for..).
If we are marked as closed or out of the office we truly are not answering emails or the phone. We clearly display these dates for the year ahead on the website, on the top webpage banners at the time of any closures, and on our email out of office notifications.
Orders, and enquiries, will be dealt with on our return into the office. We thank you for your patience.
SERVICE UPDATE - COVID
Thank you to all our loyal and new customers for continuing to support us during these challenging times
Due to the ongoing pandemic we are operating with a reduced staff and opening hours.
Online ordering is always available, FREE SHIPPING ON UK ORDERS OVER £30 (Excluding Ammunition, Firearms & Bulky Items )
Take care and thank you for your support. Andrew, Helen and the EMRR Shop Team
HAPPY NEW YEAR - Not in Tier 10.9 Yet! - Still supporting our customers