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Delivery Terms & Conditions and Refunds

 

***Please note Royal Mail and Courier Companies are under extreme pressure at present due to the high level of shipping above and beyond the usual levels. They are facing staff absences due to COVID and therefore there may be additional delays in your order reaching you which are outwith our control.***

 

Are Items in Stock?

  • EMRR runs a live stock system, if it is in stock we aim to ship in the UK within 4 working days, using Royal Mail, Parcel Force or DPD/Interlink
  • Please note we are not Amazon, we are a family run business. We will ship as fast as we can but we are not able to offer same day delivery (it has been asked for!).

Shipping of Firearms

  • All firearms will be shipped to your specified RFD (they may charge you for receiving and handling the transfer) or collected from our shop. These cannot be be shipped directly to your address. Proof of legal right to purchase firearms will be required e.g Valid FAC/SGC/RFD.

Shipping of Ammunition

  • Please note we cannot ship Ammunition, this must be done by face to face transfer and you must have a valid FAC permitting you to purchase the caliber and quantity of ammunition ordered
  • We are also unable to ship primers or powders, these must be collected face to face.

Special Order Items

  • Some items may require special order from the manufacturers/wholesalers and will be shipped to you as soon as possible although we try to hold as much stock on our shelves as possible to facilitate speedy shipping. If items are marked delayed despatch this means they are special order items. Items will be marked delayed despatch.

Overseas Shipping

  • For over seas shipping please contact us prior to placing an order and we will arrange a quote for shipping (we can ship to most parts of the world subject to product & legal restrictions). Please note you may be required to pay any import duties, handling and taxes on arrival in your country. 
  • Will not accept goods returned for refund due to a customers refusal to pay any charges incurred in shipping.
  • We have had a lot of enquiries from the USA for the shipping of Primers to the USA. This is not possible as they require face to face transfer in the UK.
  • We also are not able to re-export items made in the USA back to customers in the USA, e.g Smith & Wesson Magazines

NOTES ON PARTICULAR BRANDS

We hold a large selection of products from the following brands, out of stock items are deliver as soon as available depending on suppliers stock holding and delivery times. Approximate Delivery Times:

AHG Anschutz                           10-14 days      POST BREXIT - 6-12 weeks

Anschutz (Rifles)                      8-24 Weeks      POST BREXIT - if not in stock with the UK at the importer then in excess of 24 weeks

Cadex                                          20 Weeks+

CMMG                                        Production running at 40 weeks delay

Kurt Thune                                2-4 Weeks (Made to Measure 8 - 14 Weeks) POST BREXIT - 6-8 weeks after production

Rika Eigenbrod                         5-8 Weeks       POST BREXIT - 6-12 weeks

SUIS Ascor Targets                   6-12 Weeks

Walther                                     12-20 Weeks (Rifles up 30 Weeks).

                                                    Please note we cannot source spares for the discontinued Walther HK MP5 rifles.

These times are a guide only, subject to availability with our European Suppliers, any UK distributors, and where applicable US Export Licences. NOW EXPORT LICENCES IN EACH EUROPEAN COUNTRY WE ARE SHIPPING FROM, AND ANY SHIPPING AND CUSTOMS DELAYS.

MATCH TARGET RIFLES / AIR RIFLES / AIR PISTOLS

The delay between ordering and delivery can be between 6 weeks and 4 months in general. All orders are sent to our suppliers and are then allocated against production in a strict date order and join their waiting list. We have no control over this waiting list which is fully controlled in Germany and allows for fair allocation and delivery not just in Europe but in Europe and the Rest of the World. Once the products are dispatched to us they are allocated firmly in date order.

SHIPMENTS FROM USA AND CANADA

EMRR also imports and has UK distribution for a number of companies in the United States and Canada. We aim to ship several times a year for each brand however US domestic issues can affect supply. Generally the US domestic market is given priority over shipments to outside the US which can cause frustrating delays for us and for the customer. There can be delays in the shipping process through customs at both ends. We will do our best to give an estimate of when our next shipment is due. It should also be noted that any firearms require proofing through the UK Proof House which can take several weeks depending on the current workload of the Proof Houses. We try our best to get the items to you as quick as we can and thoroughly appreciate our customers patience in any delays encountered.

GREY IMPORTS FROM THE EU

EMRR do not support 'Grey Imports' from the EU. All Rifles and Pistols are tracked by serial number through the supply chain. Grey imports (not through the official UK supply chain) will find that they have no warranty or support from the UK distributors and would need any issues dealt with through your European supplier. Due to Brexit you will be required to have an export and import licence to get your firearms out into Europe and then back into the UK.

Return Policy

Please see our Terms and Conditions for our Refund Policy https://www.emrr.org.uk/terms.html

All goods must be returned within 30 days. Return Postage or Shipping is at Customers Expense.

Out of Office note

Please note we are not Amazon, we are a family run business.

We will ship as fast as we can but we are not able to offer same day delivery (it has been asked for..).

If we are marked as closed or out of the office we truly are not answering emails or the phone. We clearly display these dates for the year ahead on the website, on the top webpage banners at the time of any closures, and on our email out of office notifications.

Orders, and enquiries, will be dealt with on our return into the office. We thank you for your patience.

SERVICE UPDATE - COVID
Following the latest governments guidelines we will once again be able to welcome customers.
We are still operating with a reduced staff and opening hours, so pre booking is essential.

Online ordering is always available
FREE SHIPPING ON UK ORDERS OVER £45 (Excluding Ammunition, Firearms & Bulky Items)
Take care and thank you for your support. Andrew, Helen and the EMRR Shop Team

 
Please note shop is closed 26th July to 3rd of August 2021